3CX and RingCentral. AI-powered. One local partner.
As authorised partners for both 3CX and RingCentral, we match you to the right platform, then add AI transcription, AI answering, and business-grade connectivity to complete the picture.
Everything your phone system should do, and then some.
3CX Hosted PBX
Design, deployment, and management of 3CX phone systems. As a 3CX Authorised Partner we configure call flows, queues, and integrations precisely for your workflow.
RingCentral Cloud PBX
As a RingCentral Accredited Partner we deliver their enterprise-grade cloud phone system with built-in video, messaging, and telephony in a single platform with 99.999% uptime SLA.
AI Answering Service
AI-powered virtual receptionists that handle after-hours calls, triage enquiries, take messages, and escalate urgent matters, so no call goes unanswered, even outside business hours.
AI Call Transcription
Every call automatically transcribed and summarised using AI. Search conversations, review call outcomes, meet compliance obligations, and onboard new staff faster with a full call record.
Call Recording & Analytics
Automatic call recording for quality assurance and dispute resolution, paired with AI-driven analytics: call sentiment, talk ratios, and common topics surfaced without manual review.
Queues & Auto-Attendant
Professional call queues, hunt groups, and auto-attendant menus. Callers always reach the right person or leave a message, never dead air, regardless of call volume.
Mobile Softphones
Your work number on any device. Take calls, transfer to colleagues, and access voicemail whether you're in the office, at a client site, or working from home.
SIP Trunking & Number Porting
Keep your existing numbers. We handle porting, SIP trunk provisioning, and the full technical configuration so your transition is seamless.
NBN, Fibre & Mobile
Business-grade internet with automatic failover. If your primary connection drops, calls and data switch automatically, and your team and clients won't notice.
Two world-class platforms. One team to deploy them.
We don't lock you into one vendor. We assess your team size, budget, compliance needs, and workflows, then recommend the platform that fits.
3CX
Best for: on-premises control, cost-sensitive deployments, Real Estate & SMB
3CX is an open-standards PBX that can run in your own cloud instance or on-premises. Lower ongoing licence costs, deep customisation, and a familiar Windows-based admin interface make it the preferred choice for businesses that want control.
- On-premises or self-hosted cloud options
- Low per-user cost: no per-minute charges
- Open SIP: works with any compatible handset
- Deep integration with CRMs and helpdesks
- Built-in video conferencing and live chat
- AI transcription via third-party integrations
RingCentral
Best for: multi-site enterprises, Microsoft 365 integration, built-in AI
RingCentral MVP is a fully managed, carrier-grade cloud platform with built-in AI features, native Microsoft Teams integration, and a 99.999% uptime SLA. Ideal for larger organisations or those that want AI capabilities without third-party add-ons.
- Native AI transcription and call summaries
- AI answering and intelligent IVR built in
- Microsoft Teams direct routing integration
- 99.999% uptime SLA with global redundancy
- Unified messaging, video, and voice
- Advanced analytics and supervisor dashboards
Your phone system should work smarter, not harder.
Modern VoIP goes far beyond calls and voicemail. We configure AI features that turn every phone interaction into structured, searchable, actionable data.
- AI Transcription: Every call transcribed automatically. Search by keyword, review by date, export for compliance audits. No manual note-taking, no he-said-she-said disputes.
- AI Call Summaries: After each call, AI generates a structured summary: key points, action items, and sentiment, saving your team from writing call notes manually.
- AI Answering Service: An intelligent virtual receptionist that handles out-of-hours calls, collects caller details, routes urgent matters by SMS, and books callbacks, all without a human operator.
- Conversation Analytics: Spot trends across all calls: common complaints, peak call times, first-call resolution rates. Coaching insights for your team without listening to every recording.
Why it matters for your industry
AI transcription creates a verifiable record of family and resident calls, invaluable during Aged Care Quality and Safety Commission reviews.
Participant call records support your NDIS audit trail. AI summaries reduce admin burden on coordinators who document every touchpoint.
AI answering captures after-hours enquiries and routes urgent property management issues, so no lead is lost and no maintenance emergency is missed.
Why every call matters in your industry.
Aged Care
Family members calling about residents expect to be answered immediately. AI answering services handle overflow and after-hours calls with empathy, and AI transcription provides a compliant record of every conversation, critical for incident management.
NDIS
Coordinators of Support and support workers need to stay connected anywhere. Softphones on mobile devices keep your work number with you, and AI transcription automatically documents participant-related calls for your NDIS audit trail.
Real Estate
Missing a listing enquiry costs revenue. AI answering services capture after-hours leads, call recording protects you in disputes, and RingCentral's CRM integration means every call is logged against the right contact automatically.
Fixed monthly telecoms pricing.
Fixed monthly per-user pricing covering platform licence, support, and AI features. No hidden costs. Cancel with 30 days notice.
Get a QuoteReady to stop missing calls and modernise your phone system?
Book a free review of your current setup. We'll recommend the right platform (3CX or RingCentral) and show you exactly what AI transcription and answering would look like for your organisation.